SAP Knowledge Base Article - Public

2734363 - You cannot Delete Sales Documents that were Depersonalised

Symptom

You have depersonalized a sales document (such as an opportunity). Now you want to delete this document but you get the message: "Document is depersonalized and cannot be deleted”.

You would like to either revert the fact that the sales document was depersonalized and then delete it OR be able to delete the sales documents which are depersonalized.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunities view, for example.
  3. Select an opportunity.
  4. Click Actions > Depersonalize.
    Result: The opportunity name will be XXXXX.
  5. Try to delete the opportunity clicking on the bin icon.
    Result: You will get a message “Document is depersonalized and cannot be deleted”.

Cause

It is not possible to delete sales documents that were depersonalized. Moreover, it is not possible to revert the fact that a sales document is depersonalized.

Resolution

This is the designed system behaviour.

See Also

2643174 - Action Depersonalize not Possible; Action is Disabled

Keywords

depersonalise, sales document, opportunity, lead, sales quote, sales order, delete, depersonalize , KBA , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions