SAP Knowledge Base Article - Public

2734352 - Some Employee's Names are displayed as 'Name Surname' and others as 'Surname Name'

Symptom

You don't know why some employee's names are displayed as 'Name Surname' and others as 'Surname Name' in the Employees OWL.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administration work center.
  2. Go to the Overview view.
  3. Click Employees.
  4. Search employee ABC (ABC being name of an employee).
    Result: You will see that their name is displayed as 'Last Name + First Name'.
  5. Search employee XYZ (XYZ being name of another employee).
    Result: You will see that their name is displayed as 'First Name + Last Name'.

The same happens in the People work center > Employees view.

Cause

You have maintained different configurations for different countries. As each employee has a different address, the order of their name will be displayed differently as well.

Resolution

First, you need to check the country assigned to each employee.

  1. Go to the Administration work center.
  2. Go to the Overview view.
  3. Click Employees.
  4. Search and open the employee affected.
  5. Check the Address field.

    Max Mustermann.jpg

Secondly, you need to check the configuration for the country.

  1. Go to the Business Configuration
  2. Go to the Implementations Projects view.
  3. Click Open Activity List.
  4. Search an open 'General Business Partner'
  5. Click Name Formats.
  6. Select the country of your employee.

NameFormats.png

7. Maintain the same configuration for all countries if you wish all names to be displayed in the same way.

See Also

2696095 - The Naming Format of an Employee is Not Same in All Views

Keywords

employee, name, last name, order, name format, Business Partner, business configuration, , KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer add-ins all versions