SAP Knowledge Base Article - Public

2734200 - S/4HANA Cloud Login Fails

Symptom

After the activation of the account and setting password, user is trying to login, but getting the following error message:

"Client, name, or password is not correct, log on again"

After resetting the password, the same error message appears.

Environment

S/4HANA Cloud

Cause

A wrong URL is used for the login.

Resolution

All SAP S/4HANA Cloud systems require the use of an IDP which is configured by default.

If a Business User tries to login with an URL, like this: https://myXXXXXX.s4hana.ondemand.com/ui?saml2=disabled , then the following page can be seen:

KBA1.png

The Business User should be using the following URL: https://myXXXXXX.s4hana.ondemand.com/ui to login.

This will redirect to the IDP login page:

KBA2.PNG

If the Business User tries to login after receiving the activation mail, now will succeed.

More information can be found in the User Onboarding Guide.

Keywords

S/4HANA Cloud, User Login, Client name or password is not correct, log on again
, KBA , BC-SRV-APS-IAM , Identity and Access Management , CA-FLP-FE-UI , User Interface , How To

Product

SAP S/4HANA Cloud all versions