SAP Knowledge Base Article - Public

2732863 - How to Move a Tenant to Another Data Center Location

Symptom

This document is to better guide you in the process of how to request a tenant move to a different data center.

Environment

  • SAP Cloud for Customer
  • SAP Business ByDesign 

Resolution

You must request it via incident to SAP Product Support. Operations team will check which data center we have available based on companies region.

The request should be done with at least 5 buffer days, this time is necessary to hosting team get all necessary approvals.

Also, it is mandatory to provide a downtime for tenant move outside CMP (Contractual Maintenance Period).

Note: Minimum downtime required for tenant move is 12 hours. However, it depends of the tenant size and needs to be previously analyzed by hosting team.

Keywords

Tenant / Move / Data Center , KBA , SRD-CC-CI-CCS , Service Control Center , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions