SAP Knowledge Base Article - Public

2732532 - Page Keeps Loading Upon Changing the Write and Read Access of a Business User

Symptom

Your requirement is to change Read/Wirte access of a Business User. Upon trying to change the Read/Write access restrictions to Resticted/Unresticted the page keeps loading.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Administrator work center
  2. Select the Business Users view
  3. Search and select the Business User X (where X represents the Business User)
  4. Select 'Edit' -> Access Rights
  5. Go to the Access Restrictions tab
  6. For any work center view change the Write Access to 'Restricted' or vice versa

As soon as you change the restriction, the page keeps on loading.

Cause

This occurs when there are lots of access groups belonging to the selected access context code. System gives the time out error while creating the hierarchy among these access groups to show it on the screen.

Resolution

As an alternative you can provide authorization to this Business User via Business Role using Restriction Calculation Rule.

Keywords

Read, Wirte, Access, Restriction , KBA , SRD-CC-IAM , Identity & Access Management , Problem

Product

SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902