SAP Knowledge Base Article - Public

2731845 - You can not Delete the Status Schema for the Ticket

Symptom

In the fine tune activity name Tickets for Customer Support, it is not possible to delete the status schema.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view and click on Open Activity List.
  3. Search with fine tune activity name Tickets for Customer Support and open it.
  4. Click on hyperlink Maintain Status Schema and select XYZ1 (where XYZ1 is the name of status schema, which is assigned here) .

You can see the delete button is not editable for XYZ1.

Cause

If the status schema is already assigned within ticket, then it can not be deleted .

Resolution

To delete the status schema, you need to ensure it is not in-use within any existing ticket .This is an expected system behavior.

See Also

Please refer the help center document Status Handling in Tickets for more details.

Keywords

Status Schema can not be deleted , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer add-ins all versions