SAP Knowledge Base Article - Public

2730483 - Cannot Access Profile through Homepage Block

Symptom

After the upgrade to People Profile, when clicking on the Profile Home Page block, it gives an error

Environment

SuccessFactors Employee Profile

Reproducing the Issue

  1. Log in SuccessFactors Application
  2. Try to click on a homepage block that takes you to the Employee Profile
  3. See that a Page Not Found error is displayed:

error profile.PNG

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Cause

This issue can happen when you use a custom tile in homepage that directs to the old profile version.

Resolution

To resolve this, you should Either use the Standard MyProfile tile, or edit the custom tile url, and include the current link to the profile. You can see this clicking on the module dropdown and selecting the My Employee File option. You should use this same url in case you have a Custom Home Page tile to redirect to the profile.

Keywords

Deeplink, Profile, Upgrade, V12, PP3, Deep-Link, deeplinking , KBA , LOD-SF-EP , Employee Profile , Problem

Product

SAP SuccessFactors HCM Core all versions