You replicate data from an external system (e.g. ERP, CRM, Sucess Factors etc.) and when the message arrives in Cloud for Customer (C4C), it fails with the following error message:
'Value is no longer than the maximum permitted length X: +123' (X represents the length of the value and 123 the Dialling Country Code)
SAP Hybris Cloud for Customer
Reproducing the Issue
Pre-requisites: you have a working communication scenario between C4C and an external system.
- You send e.g. Business Partners from your external system to C4C.
- Go to the Administrator work center.
- Open Web Service Message Monitoring in the General Settings view.
- Observe the failed message.
Current issue is that you are sending +123 (CountryDiallingCode) in place of ABC (CountryCode) which is not allowed by C4C.
To fix the issue, you should change the middleware mapping and use CountryDiallingCode instead of CountryCode.
KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem