SAP Knowledge Base Article - Public

2729537 - E-mail notification for offline export is redirecting to Home page - Ad Hoc Reports

Symptom

After receiving the e-mail notification for offline report export, the link sent redirects to the Home page rather than the Scheduled Reports page.

Environment

  • SAP SuccessFactors Workforce Analytics
  • Ad Hoc Reports

Reproducing the Issue

  1. Try to run any report offline in any format; 
  2. Check the e-mail notification after the export is completed.

Cause

The engineering team investigated this issue and noticed that, as per the system configuration, it is an expected behavior. As of today, it is configured to return to the Login URL (Homepage) and a change in the code is necessary to include a new token to add the Scheduled Reports page URL in the e-mail notification.

Resolution

This is an expected behavior. However, we encourage you to submit an enhancement request to have this functionality considered within future development cycles.

For detailed steps on how to raise an Enhancement Request please follow KBA Article 2090228 - How to submit an enhancement request.

See Also

2090228 - How to submit enhancement requests for SAP SuccessFactors products

Keywords

Offline export, e-mail notification, Scheduled reports, Ad Hoc Reports, E-mail notification for offline export is redirecting to Home page , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , LOD-SF-ANA-ADH , Adhoc Reports & Report Builder , Problem

Product

SAP SuccessFactors Workforce Analytics all versions