SAP Knowledge Base Article - Public

2729434 - Welcome Email received in plain text - reset password token displays as full URL should be a hyperlink

Symptom

 Welcome Email received in plain text - reset password token displays as full URL should be a hyperlink

Welcome email incorrectly displays like below

WelcomeEmail1.png

The welcome email should display correctly like below

WelcomeEmail2.png

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

Bizx

Reproducing the Issue

  1. Go to Admin Center > Company Settings > Company System and Logo Settings > there is an option called “Enable HTML email notifications” - if enabled, disable this option and save. 
  2. Log out of the instance and back in 
  3. Send a welcome email to any user
  4. Check the received email and it will be in plain text

Cause

The option “Enable HTML email notifications” must be enabled other wise email notifications will send in plain text

Resolution

Ensure the option “Enable HTML email notifications” is enabled in Admin Center > Company Settings > Company System and Logo Settings

Keywords

KBA , LOD-SF-PLT-NOT , Email Notifications , Problem

Product

SAP SuccessFactors HCM Core 1811 ; SAP SuccessFactors HXM Suite all versions