SAP Knowledge Base Article - Public

2729011 - Driver License Error in Orientation step - Card # - must be alphanumeric and 1-17 characters long

Symptom

Manager is not able to complete Orientation step and getting error message as : Card # - must be alphanumeric and 1-17 characters long

Reproducing the Issue

Candidate selected to provide List B and List C document in NES
For identity , candidate selected Driver's License.
While Manager is processing Orientation step , Manager is getting error message on : Section 2 - Employer Review and Verification panel
error message is : Card # - must be alphanumeric and 1-17 characters long

driver license issue.png

Cause

License number passed must not contain any special character

Resolution

License number should not contain any special character.
in the demo image shown above , License number passed is : 1231-23-1231 which is causing Validation error while completing Orientation step.
Manager need to correct the same and pass the number without any special character.

Keywords

List B and List C document , Driver license validation failure , Card # - must be alphanumeric , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

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