SAP Knowledge Base Article - Public

2728761 - While creating New Customer Return Notification, Customer Invoice reference id is missing although Customer Invoice is generated

Symptom

Customer Invoice id DEF (DEF refers to Customer Invoice id) is not shown under References while creating New Customer Return Notification although Customer Invoice DEF is generated and Posted successfully.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Navigate to Inbound Delivery Work Center.
  2. In Common task, Go to New Customer Return Notification.
  3. In Step 1:Select Outbound Delivery Items, Search and Select the relevant Outbound Delivery Number.
  4. Select Next to Navigate to Step 2:Edit Customer Return Delivery Notification.
  5. Under Details, Navigate to Details tab.

You observe under References

Cause

The field is not filled because the system does not keep track of the invoice during the customer return notification creation.

Resolution

In New Customer Return Notification reference to Invoice ID will not be displayed automatically,However we have provision to manually maintain Customer Invoice ID.

Keywords

Customer Invoice id is missing in New Customer Return Notification, the reference to Invoice ID will not be displayed automatically. , KBA , AP-IDP , Inbound Delivery Processing , Problem

Product

SAP Business ByDesign all versions