SAP Knowledge Base Article - Public

2728129 - Not Able to Export Surveys Results

Symptom

You try to export Survey Results to Microsoft Excel and due the volume of data the system gets time out.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Surveys work center.
  2. Go to the Surveys view.
  3. Open the Survey.
  4. Go to the Results facet.
  5. Click on Export button.
  6. The system is not able to export the survey to Microsoft Excel.

Cause

Due the large amount of data the system cannot export the data.

Resolution

As a workaround to be able to export the results, you can add a filter in Surveys Results:

  1. Go to the Surveys work center.
  2. Go to the Surveys view.
  3. Open the Survey.
  4. Go to the Results facet.
  5. Click on Adapt and Edit Master Layout.
  6. Hover the mouse over the Export button.
  7. Click on Add Items.

Survey.png

   8. Click on Add Pane.

 AddPane.png

    9. Select Result List as visible.

AddPane1.png

    10. Click on Apply.

    11. Click on Adapt and End Layout Changes

Results.png

The search options will be displayed.

Keywords

Surveys, Results, Export , KBA , LOD-LE-SUR-EXE , Survey execution = runtime , How To

Product

SAP Cloud for Customer all versions