SAP Knowledge Base Article - Public

2727878 - DC12 iContent SFTP Rollout by Operations Team

Symptom

  • At present, all DC12 Customers use DC2 iContent space to host and launch the courses.
  • We are scoping to cut-over the DC12 customers in their own space with newly built DC12 iContent SFTP servers.

Environment

SAP SuccessFactors Learning Management System (LMS)

Resolution

Impact on New Customers -

  • Customers have to use new relative path – CUSTOM_rot
  • Customer will have to use SFTP URL for iContent Upload - sftp12-content.sapsf.eu
  • New URL Prefix for DC12 - /learning/user/onlineaccess/icontent.do?Course=CUSTOM_rot&url=/self-managed/

Impact on Existing Customers -

  • Ops will modify all existing course launch path, relative path, deployment location for all DC12 Customers (All instance – prod, preview, stage).
  • If customers are using LMS UI to upload new course, no action required for new course upload.
  • If customers are creating new course manually, need to use new relative path – CUSTOM_rot (URL Prefix for DC12 - /learning/user/onlineaccess/icontent.do?Course=CUSTOM_rot&url=/self-managed/)
  • There is no change in existing SFTP account credentials (DC2 iContent SFTP user name & password will same for new DC12 iContent SFTP).

If customer whitelisted DC2 SFTP External URL/IP (prodftp2.successfactors.eu/213.52.186.179) for iContent Course Upload, they need to whitelist new DC12 iContent SFTP External URL/IP (sftp12-content.sapsf.eu/155.56.222.198) also.

Customer can whitelist new IP any time before the rollout.

If customer is using any 3rd Party Tool (Filezila/WinSCP etc.), customer should update SFTP url into tool.

SFTP URL upload should be done after the rollout only.

Implementation date 19th July, 11:00 PM UTC until 20th July 05:00 AM UTC (6 hours window)

Keywords

CUSTOM_rot, sftp12-content.sapsf.eu, DC12, DC2, iContent success factors lms i content change unable to upload access content launch , KBA , LOD-SF-LMS-PCM , iContent , How To

Product

SAP SuccessFactors Learning all versions