SAP Knowledge Base Article - Public

2727797 - 1811: Pay Component Group Sums not updating after Salary Change

Symptom

  • Starting b1811, you noticed that sometimes when you make salary changes to employees, the Pay Component Group Sums (AnnualizedSalary) is not updating
  • The behavior is very intermittent. Sometimes, the PCGs are updated, sometimes not
  • Due to this, there are instances where Workflows are not triggered or the incorrect PCG Sum amount is shown in the Workflow Request page

Environment

  • SAP SuccessFactors Employee Central - Compensation Information
  • SAP SuccessFactors Employee Central - Rules

Reproducing the Issue

  1. Go to any employee's profile > Compensation Information
  2. Make a change on Pay Component amount > Check if Pay Component Group is updatedpayComponentChange.png

  3. If updated, repeat the same steps and check if the Pay Component Group sum is updated
    payComponentChanging.png


  4. In certain instances, the Pay Component Group sum is not updated because of this, there are instances wherein workflows are not triggered
    payCompGroupNotchange.png

Cause

This happening due to a code issue in the current release, specifically with the Compensation Information UI.

Resolution

Our Engineering team is aware of the issue and we are currently working on a fix for this. Please check this KBA for updates on the resolution.

As a workaround, if possible, you can grant the "Total Compensation History" permission under "Manage Permission Roles" > Employee Widgets. This should prevent UI errors from occurring.

See Also

ECT-109716, Pay Component Group amount not updating, salary change, no workflow triggered

Keywords

KBA , LOD-SF-EC-CMP , Comp Info,Recurring & Non Recurring , LOD-SF-EC-RUL , Business Rules & Event Derivation , Bug Filed

Product

SAP Jam Collaboration 1808