SAP Knowledge Base Article - Public

2727213 - Error - No records found while previewing the Dunning Id

Symptom

There is an error message 'Error No records found while previewing the Dunning id 123 while previewing the dunning letter.

Environment

SAP Business ByDesign.

Reproducing the Issue

  1. Go to the Receivables workcenter.
  2. Go to Dunning View.
  3. Select a Dunning ID with In Preparation status.
  4. Click on Preview button and select Dunning Letter.
  5. There is an error message 'Error No records found while previewing the Dunning id 123(123 refers to the dunning id).

Cause

There is no Form template for the country as the Customer Account for the dunning run is country PQR(PQR refers to the country in question for the error).

Resolution

You have to create a new form template for the country PQR by following the below steps.

1.Go to Application and User Management work center
2.Go to Business Flexibility view
3.Go to Form Template Maintenance sub view.
4.Select any existing form template Dunning Letter
5.Select Copy and choose As New Variant
6.Select country and language
7.Select Ok
8.Select Publish

After this you will be able to preview the dunning letter.

Keywords

Preview dunning id, dunning id, dunning run , KBA , AP-DUE , Due Item Processing , Problem

Product

SAP Business ByDesign all versions