SAP Knowledge Base Article - Public

2726762 - There is no notification when users make new contributions to the existing discussion in SAP Analytics Cloud (SAC)

Symptom

  • There is no notification when users make new contributions to the existing discussion  in SAP Analytics Cloud (SAC) 

Environment

  • SAP Analytics Cloud 2018.20.2

Reproducing the Issue

  1. Log on to SAC with User A.
  2. Choose Collaboration from the main toolbar and then start a new discussion to invite User B.
  3. Log on to SAC from another browser or mobile app with User B.
    => User B will get a notification.
  4. Close the Collaboration panel from browser or move to another tab from mobile app by User B.
  5. User A make new contributions (i.e., typing some messages) to the existing discussion.
    => There is no new notification for User B, but have to open Collaboration panel to see the new update from others.
    => The issue happens on both browser and mobile application.

Cause

  • This is by design.
  • For Discussions, a notification will be provided while creating a thread.
  • When users make new contributions to existing discussion thread, by default no notification will be sent. 

Resolution

User A can comment on the existing thread starting with @UserB (@Mention) , then User B will get notified (and Vice versa).

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, Collaboration, discussion, notification, number, push, mobile, app , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-APP-IOS , SAP Analytics Cloud Mobile app - iOS , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , Problem

Product

SAP Analytics Cloud 1.0