SAP Knowledge Base Article - Public

2726706 - Candidate Search for internal users is not showing all the results

Symptom

Customer is searching internal candidates with their position title.

But the results are not matching the data in the instance.

Reproducing the Issue

Login to customer's instance.

Navigate to Recruiting and click on Candidate.

Search for the internal candidates with their Position title as a search criteria.

Search results are not matching with the internal candidates in the instance.

Cause

  • When a new user is created, they have an employee profile automatically
  • Customer may expect that they also have a internal candidate profile automatically, but that's not true. There's a few triggers that create the internal candidate profile:
    • anyone Opening their internal candidate profile.
    • anyone performing a candidate search by name. Even without attempting to open the internal candidate profile, this should create one.

Resolution

The job "BizX Daily Rules Processing Batch" has to run to automatically create the candidate profiles for the new hires so that those candidates can be searchable in Candidate Search.

Keywords

KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions