SAP Knowledge Base Article - Public

2726691 - Missing My Workforce Checkbox in Standard Queries from Advanced Filter

Symptom

You are not able to find or add "My Workforce" checkbox in standard queries from advanced filter such as "My Team's Visits" or "My Team's Leads" etc.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Visists work center.
  2. Go to Visits work center view.
  3. Select standard query "My Team's Visits" from the dropdown list.
  4. Click on "Show Advanced Filter".

You are not able to find or add "My Workforce" checkbox.

Note: The reproducing steps also apply for Accounts, Leads, Opportunities, Appointments.

Cause

The checkbox "My Workforce" is delivered in "All" query of Visits (Accounts, Leads, Opportunities, Appointments), using this checkbox you can define custom Queries like "Visits of my workforce" and publish it to all users using Adapt Master Layout. It cannot be added to standard query besides "All", such as "My Team's Visits".

Resolution

This is current system standard behavior. If you would like to have the "My Workforce" also delivered for other standard queries besides "All" query, it will be a new requirement.

See Also

My Team - dotted line relationships

Keywords

My Workforce, Query, Advanced Filter , KBA , LOD-CRM-BF-XTS , C4C Sales Cross Topics , Problem

Product

SAP Cloud for Customer all versions