SAP Knowledge Base Article - Public

2726681 - RMK Analytics - Candidate Band as Undefined

Symptom

In the RMK analytics - The candidate data is coming through as Undefined (rather than being assigned to a particular Brand)

Reproducing the Issue

Step 1: Login into RMK Advanced Analytics

Step 2: Go to Browse tab -> Select Drill down path as Brand

Step 3: Many of the candidates - Source is coming as Undefined.

Resolution

There are 3 reasons :

1. Candidates Apply via the ATS: For records in the "Apply completed, qualified, interviewed, offer made, or hired" columns, candidates are applying to jobs via the ATS and are bypassing RMK. If the jobs have not been posted to RMK, and the candidates were able to apply to the job via the RCM job posting directly. As a result, there is no RMK job "band" associated with the record because the job was never posted to RMK via real time job sync. As a result, the job "band" is undefined.

2. Candidates are visiting and subscribing without a job requisition associated to that activity. For example, if a candidate is on the customer's RMK career site home page, there is no singular job associated with the home page. However, from the home page, he/she can subscribe to the talent community. As a result, this subscribe will have no job associated with it, and as a result there will be no job "band" either.

3. Anytime a candidate creates a profile, that is a subscription (even if you do not have a talent community). The attachment, subscribes, shows how candidates could do that create a profile without applying to a job. If they click "my profile" in the top right, they can create a profile without having that record associated to a job requisition. As a result, it will have undefined values.

Keywords

KBA , LOD-SF-RMK-AAN , RMK Advanced Analytics , Problem

Product

SAP SuccessFactors Recruiting all versions