My Team’s Tickets query displays all tickets.
SAP Cloud for Customer / Service
Reproducing the Issue
- Go to the Service work center.
- Select the Tickets view.
- Select the My Team’s Tickets query.
You can see that this query displays all available tickets in the system.
The issue occurs because the organizational structure, which is assigned to the logged on user is not marked as service unit.
In order to see the tickets assigned to the logged in user’s team, you have to mark the organizational structure, which is assigned to the logged on user as service unit.
In addition to this the ticket has to be assigned to a Service and Support Team.
Query, Filter, Tickets, My Team’s Tickets. , KBA , LOD-CRM-SRP , Service Request Processing , Problem