SAP Knowledge Base Article - Public

2725748 - Test Email Campaign from preview instance does not work - RCM/RMK

Symptom

I don't receive test email campaigns that are sent from a preview instance.

Environment

  • SAP successFactors Recruiting Management (RCM)
  • SAP successFactors Recruiting Marketing (RMK) stage

Cause

For security and spam reason, CRM campaigns emails are not sent from preview instances (RMK stage instance) to addresses not part of the Sap domain.
As a result, the email campaign feature can only be tested in production.

Resolution

This is the current expected behavior. An enhancement request can be raised following the process in 2090228 - How to submit enhancement requests for SAP SuccessFactors products.

See Also

2437305 - Talent Community Emails not received

Keywords

CRM, e-mail, campaign, staging, preview, receiving, received , KBA , LOD-SF-RMK-INT , Integrations with RCM, SSO, MOB, ONB etc , LOD-SF-RCM-CRM , Candidate Relationship Management , Problem

Product

SAP SuccessFactors Recruiting all versions