SAP Knowledge Base Article - Public

2725657 - On Creating New Service Contract, an Error Type change cross Contract is not supported with Item is Trigger

Symptom

When you create new service contract from sales quote, an error Type change cross Contract is not supported with Item is trigger.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quotes view and search with quote LMN (where LMN is the same quote id).
  3. Open sales quote LMN and go to the Sales Documents facet.
  4. Go to the Contract section and click on the New button.
  5. In the New Contract screen, under field name Type select SRV from drop-down (where SRV is service contract type ).

You get error as Type change cross Contract is not supported with Item.

Cause

We do not support creation of service contract from sales quote, only sales contract can be created from quote.

Resolution

This is an expected system behavior.

Keywords

Service Contract from Quote , KBA , LOD-LE-COP , Contract Processing , LOD-LE-COP-SRV , Service Contract , Problem

Product

SAP Cloud for Customer 1808 ; SAP Cloud for Customer 1811