SAP Knowledge Base Article - Public

2724566 - The Fine Tune Activity - Date Profiles do not Have Field Name Requested Date for the Tickets

Symptom

There is no requested start date variable available for ticket in fine tune activity - date profiles.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Click on the New button.
  4. In the New Ticket screen, the requested start date is defaulted to N+2 days from creation date of ticket (where N is creation date of ticket).
  5. Go to the Business Configuration work center.
  6. Go to the Implementation Projects view and click on edit Activity List.
  7. Search for fine tine activity name Date Profiles and open it.

You can see under Date variable for service, there is no Requested Start Date option available.

Cause

By default ticket's requested start date will always be N+2 day from created on date of ticket.

Resolution

You can manually change the date and time of requested start date within ticket.

Keywords

Ticket, Date Profiles , Requested Start Date , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1805 ; SAP Cloud for Customer 1808 ; SAP Cloud for Customer 1811