SAP Knowledge Base Article - Public

2724391 - Different report outcome

Symptom

Based on the report criteria, the report file contains data that differs from what was searched.

Environment

SAP SuccessFactors Learning Management System (LMS)

Cause

The data within the report may vary based on the way the criteria was added to it.

Resolution

In the LMS admin side, click on:

  1. Reports >
  2. Search and access the desired report.
  3. Search option 1: at the moment to add a given filter, click on the blue icon > insert the desired type of criteria > Search > select the checkbox of the result > Add to Filter > Submit Filter > Run Report >
  4. Search option 2: at the moment to add a given filter, click on the blue icon > insert the desired criteria id > Submit Criteria > Run Report.

Search option 1: when the given steps are followed, the system considers the "exact" criteria inserted. E.g.: "course" criteria > results taken from anything named as "course".
 
Search option 2: when the given steps are followed, the system considers "contains" based on the criteria inserted. E.g.: "course" criteria > results taken from anything named as "course" and anything else that contains "course", like "course1".

Keywords

different, report, result, outcome, data, search, differ, criteria , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-REP , Reporting Data , Problem

Product

SAP SuccessFactors Learning all versions