SAP Knowledge Base Article - Public

2724322 - "Unable to retrieve data from the datasource" error in SAP Analytics Cloud

Symptom

  • When open a Story based on BW Live Data Connection, the following error message appears in SAP Analytics Cloud (SAC):
    "Unable to retrieve data from the datasource"
  • From the Google Developer tool the following error can be captured:
    "The exception CX_ST_REF_ACCESS occurred within the method call in the include BW_BICS_INA_RS_GRIDS of BW_BICS_INA_RS in line 33"

Environment

  • SAP Analytics Cloud 2018.20.2
  • Live Data Connection to SAP BW

Reproducing the Issue

  1. Logon to SAC.
  2. Open a Story based on BW Live Data model. Or you can create a new model and then a Story. 
  3. Notice the error message. 

Cause

This issue is caused by a defect on the SAP BW backend.

Resolution

Implement the SAP Note 2714846 in the SAP BW backend.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, unable, retrieve, data, source, exception, access, bw, bics, ina, rs, grids , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , BW-BEX-OT-BICS-INA , BW INA provider , Problem

Product

SAP Analytics Cloud 1.0