SAP Knowledge Base Article - Public

2724295 - When Generating Visits from a Route, the Subject is not Translated into the Logon Language

Symptom

You are logged in with German in our example, and when generating a Visit ABC (ABC stands for an account) from a Route XYZ (XYZ is the name of the route), the Visit subject is called Visit ABC instead of Besuch ABC.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Login with German.
  2. Go to the Visits workcenter.
  3. Go to the Routes view.
  4. Open the Route XYZ.
  5. In the Overview facet, click Add and add Account ABC.
  6. Click Actions > Activate.
  7. Click Actions > Generate Visits.
  8. Click Refresh.
  9. In the Overview table, in column Activity, note that the visit is called "Visit ABC" and not "Besuch ABC".

Resolution

Please use the option to set the language using the button Language in the More Details facet.

  1. Follow steps 1-3 as above.
  2. Create a new Route and open it.
  3. Go to the More Details facet.
  4. Find the field Language and set it to German (add the field via Adaptation if it's hidden).
  5. Follow steps 5-8 as above.

Keywords

visit, besuch, route, language, translation, generate visit , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem

Product

SAP Cloud for Customer all versions