SAP Knowledge Base Article - Public

2724004 - The Tile Leads:My Lead in the Home page is not working

Symptom

When the Tile Leads:My Lead is selected from the Home page , it displays no results.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Home page.
  2. Choose the Tile Leads:My Lead view.

You will see that there are no results found.

Cause

The Tile Leads:My Lead in the Home page is not working because the Logged in User does not have access to the View Leads in the Sales Campaign Workcenter.

Resolution

  1. Go to the Administrator Workcenter.
  2. Choose the view General Settings.
  3. Choose the view Business users under Users.
  4. Search XYZ ( XYZ represents User ID).
  5. Choose the Button Edit and Select Access rights option from the dropdown.
  6. Choose the tab Acess restrictions.
  7. Search for the Workcenter View ID COD_MKT_PROSPECTWC.
  8. Choose both Unrestrcited option for Read and Write Access.

Keywords

Lead, Lead Tile, Home Page tile , KBA , LOD-CRM-HOM , Home Page , Problem

Product

SAP Cloud for Customer all versions