When exporting Tickets through Data workbench, the exported Ticket does not have all the Products in the exported file. But in the UI we can see that the Ticket has multiple products associated with it.
SAP Cloud for Customer
Reproducing the Issue
Go to the Data Workbench work center
Select the Export view
Select the Object Ticket
Select the filter as ID=xxx (Where xxx represents the Ticket ID)
Select Export Data
For the object Ticket you can only export one product which is marked as the Main Indicator.
Currently for Ticket Odata service we do not have the option to export multiple Products. At the moment only Main Product can be exported.
The same applies for import of Tickets as well. This is a standard system behavior.
Ticket, Data Workbench, Export, Import, Products , KBA , LOD-CRM-SRP , Service Request Processing , Problem