SAP Knowledge Base Article - Public

2723955 - Survey Summary is not generated after the Generate Survey Summary Action in Opportunities

Symptom

When you Execute the Genrate Survey Summary Action from the Survey facet of an Opportunity the Survey Summary PDF file preview is not generated.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Work center.
  2. Navigate to  the Opportunities View.
  3. Open any Opportunity with a survey.
  4. Navigate to Surveys facet.
  5. In the Survey Section, execute the action Generate Survey Summary.

You will see that the Survey summary is not previewed.

Cause

If the Action Generate Survey Summary is executed, the Survey Summary PDF will be generated in the Survey Summary pane in the Surveys View of the Opportunity. This pane will not be available by default and has to be added to the View through Adaptation.

Resolution

The Survey Summary PDF will only be available in the Survey Summary pane. You have to add this pane through adaptation.

Keywords

Survey Summary, Generate Survey Summary , KBA , LOD-LE-SUR-DEF , Survey definition = design time , Problem

Product

SAP Cloud for Customer all versions