When the Account is searched with its Mail ID in the basic search there are no results.
SAP Cloud for Customer
Reproducing the Issue
Go to Customers Workcenter.
- Navigate to Accounts view.
- Enter the E-Mail ID if the Account in the basic search.
- You will see that there are no results even though a valid account exists.
E-Mail isn't considered during the account "basic search" (OWL and Enterprise search).
This is the standard system behavior. The system was initially designed with a view that the communication data of the Account will be maintained in the corresponding Contact and hence a few functions might be missing.
This functionality works for Contacts, Individual Customer and Employees.
Alternatively you can use the E-Mail ID field in the Advanced filter which will give you the corresponding Account based on the E-Mail ID.
Account, mail, search , KBA , LOD-CRM-ACC , Account , Problem