When the Account is searched with its Mail address, Phone number and Mobile number in the basic search there are no results.
SAP Cloud for Customer
Reproducing the Issue
Go to Customers Workcenter.
- Navigate to Accounts view.
- Enter the Mail address, Phone number and Mobile number in the Account in the basic search.
- You will see that there are no results even though a valid account exists.
E-Mail address, Phone number and Mobile number are not considered during the account "basic search" (OWL and Enterprise search).
This is the standard system behavior. The system was initially designed with a view that the communication data of the Account will be maintained in the corresponding Contact and hence a few functions might be missing.
This functionality works for Contacts, Individual Customer and Employees.
Alternatively you can use the fields in the Advanced filter which will give you the corresponding Account.
Account, mail, search, phone number , KBA , LOD-CRM-ACC , Account , Problem