When creating an email activity from a Lead or Opportunity, there is no email template to choose from.
SAP CLOUD FOR CUSTOMER
Reproducing the Issue
Go to the Sales workcenter.
- Go to the Lead view.
- Open ABC (ABC represents a Lead you want to initiate email interaction with).
- Go to the Activity tab.
- Click New under the email section.
Result : in the email text box, there is no option to select your existing e-mail templates. It is so for Opportunities as well.
E-mail template are currently not available for the Lead and Opportunity Email Activity.
This is the designed system behaviour.
Lead email, Opportunity email, Activities, E-mail template. , KBA , LOD-CRM-LM , Lead Management , Problem