SAP Knowledge Base Article - Public

2722828 - Resume Viewer - File type tif is not one of the supported file types

Symptom

***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.***

  • Resume Viewer shows an error when a candidate's resume is TIFF type (*.tif, *.tiff)

This candidate's resume is not available to view online at this time. You can try again later or download the resume now.

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Internal resume attachment processing error. Remote Attachment Image Server returned bad status code in convertAttachToImageOnTheFly(): File type tif is not one of the supported file types, attachment name=Annya_Sing_CV_tif, Release build b1811.20181115211424 (20181115211424), companyId=SFPART019616, userId=sfadmin, job req Id=none specified, candidate name=Resume1 Test, locale=en_US, attachment Id=5403 , original file name=Annya Sing CV.tif

  • Customer refers to 1811 release note RCM-52349 where mentions that TIFF, JPG, BMP and GIF are supported by Resume Parsing

Environment

SAP SuccessFactors Recruiting Management (as of 1811)

Reproducing the Issue

  1. Upload TIFF type resume to candidate profile
  2. Open resume by Resume Viewer and see an error as below

resume viewer tiff.png

Cause

  • There is a gap between what we Resume Parsing supports and what Resume Viewer supports.
    • The release note RCM-52349 is related to Resume Parsing (OCR), the ability to convert image into text and populate it on candidate profile.
    • The error is on Resume Viewer, the feature that allows users to view image of resume. 
  • As of 1811, Resume Viewer doesn't support TIFF type (*.tif, *.tiff).

Resolution

  • An enhancement has been scheduled for the Recruiting module in 1902 release
  • In 1902, Resume Viewer supports viewing following image types - "bmp", "jpeg", "jpg", "gif", "png", "tif"
  • Kindly note below points when using this feature -
    • Image file types ".tif" and ".tiff" are one and the same. If user uploads an image file type ".tiff", when downloading the file the extension is changed to ".tif".
    • The pic pixel that Resume Viewer will show for ".tif" files is not completely clear. There might be some blurry view of the image file type. This is because images are converted using third party library and we have no control over it. Please save the image file to local to view a high definition image.

Keywords

RCM-52349, TIFF, resume viewer , KBA , LOD-SF-RCM-CAP , Candidate Profiles , Product Enhancement

Product

SAP SuccessFactors Recruiting 1811