SAP Knowledge Base Article - Public

2722092 - It is not Possible to delete an Account

Symptom

Once account is created, it can not be deleted.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Account view.
  3. Search for account ABC1 (where ABC1 is the account with status as active).

There is no option to delete account ABC1.

Cause

Once the account is created it is not possible to delete it.You can only set the status to Obsolete or Block.

Resolution

This is an expected system behavior.

Keywords

Account can not be deleted , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer all versions