SAP Knowledge Base Article - Public

2722030 - Story based on two planning models does not load in SAP Analytics Cloud (SAC) - 2018.20.0


The following behavior occurs in SAP Analytics Cloud (SAC):

  • A SAC story was built on two planning data models (acquired data),  the content of the the last page in the story is not loaded; tables and charts are only showing the frames and color settings and message "Unable to retrieve data from the datasource" is triggered. After that the story crashes, the whole tenant sessions ends, and then we are locked out for some minutes with message "503 Service not available".


  • SAP Analytics Cloud 2018.20.0

Reproducing the Issue

Open a sotory based on two planning models.


This issue is currently under investigation by Development.


This issue is currently under investigation by Development.

See Also

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SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem


SAP Analytics Cloud 1.0