SAP Knowledge Base Article - Public

2721917 - Receiving Error when click logon link during Session Time out


Receiving Error when user click on logon button after session time out on SAP Jam page.


  • SuccessFactors integrated to SAP Jam
  • SAP Jam set as Start page when logging into the SuccessFactors
  • SSO is enabled for SuccessFactors

Reproducing the Issue

1. Login to SuccessFactors using SSO

2. Click on Logon button which appears after being inactive for 30 minutes (Session Time out)

3. Receive error as listed below

Request: /sf/idp/SAML2/SSO/POST/company/companyid
Error ID: 07d34796-78ac-430a-b058-2c6935578bcd
Fingerprint: e7135e5edb0d784795885adb947ffda56e990a42


Session Time out URL must be set from the backend.

Refer to below steps to set the Session Time out URL

1. Customer needs to open an Incident to SuccessFactors to request setting the Session Time out URL in SSO Settings from the backend.

2. CPS needs to set Session Time out URL from the provisioning backend

3. Go to Provisioning > Select the company > Select Single Sign-On (SSO) Settings

4. Set Session Time out URL, follow the same pattern in example below

Example: or






Session Time out, Session Time out Error, Start Page, SAP Jam Session Time out, e7135e5edb0d784795885adb947ffda56e990a42 , KBA , LOD-SF-PLT-SEL , SSO Errors & Logs , LOD-SF-JAM-SSO , SSO - Single Sign On , Problem


SAP Jam Collaboration all versions ; SAP SuccessFactors HCM Core all versions