SAP Knowledge Base Article - Public

2721895 - The Product ID, the Price and the Quantity of all Products inside a Sales Quote are greyed out

Symptom

You have a product with a Product ID and a Price maintained. However, when you add the product inside a sales quote, these fields are greyed out and you cannot manually maintain a quantity either.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Products work center.
  2. Go to the Products view.
  3. Open Product ABC (ABC representing the name of a product).

    Result: You can see that the product has an ID and a price maintained.
  4. Go to the Sales work centre.
  5. Go to the Sales Quotes view.
  6. Open a Sales Quote.
  7. Go to the Products facet.
  8. Add the Product ABC.

    Result: You can see that the product ID and the price of the product are not displayed.

Cause

In Scoping, you can allow to use Products in Sales Quotes. If you do not select that option, you will only be able to create text items (without quantities and prices).

Resolution

  1. Go to the Business Configuration work center.
  2. Go to the Implementation topics view.
  3. Click Edit Project Scope.
  4. Go to 3.Scoping.
  5. Open Sales > Product and Service Portfolio.
  6. Select the option Sell Standard Products.

Keywords

products, sales quote, price, product ID, quantity, scope, project, grey, gray , KBA , LOD-CRM-PRO , Products , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer all versions