SAP Knowledge Base Article - Public

2720647 - Mentoring Auto Declined Email Scenarios, Trigger Rules and Results

Symptom

What are the rules/scenarios that triggers the Mentoring Auto Decline Emails?

Environment

SAP SuccessFactors Career Development and Mentoring

Resolution

Here are the conditions/scenarios for the auto decline email to be triggered.

Programs Type
Mentor slot left
Mentees sent request
Scenarios description
Result
Open-ended 1 1 The mentee only sent the request to this mentor. The mentor accepted other mentee's request. The mentee should receive the auto-declined email
Open-ended 1 1 The mentee sent the requests to this mentor and other mentors.The mentor accepted other mentee's request. The mentee should receive the auto-declined email
Open-ended 1 more than 1 The mentees only sent the request to this mentor. The mentor accepted other mentee's request. The mentees should receive the auto-declined emails
Open-ended 1 more than 1 The mentees sent the requests to this mentor and other mentors.The mentor accepted other mentee's request. The mentees should receive the auto-declined emails
Unsupervised 1 1 The mentee only sent the request to this mentor. The mentor accepted other mentee's request. The mentee should receive the auto-declined email
Unsupervised 1 1 The mentee sent the requests to this mentor and other mentors. The mentor accepted other mentee's request. The mentee should receive the auto-declined email
Unsupervised 1 more than 1 The mentees only sent the request to this mentor. The mentor accepted other mentee's request. The mentees should receive the auto-declined emails
Unsupervised 1 more than 1 The mentees sent the requests to this mentor and other mentors. The mentor accepted other mentee's request. The mentees should receive the auto-declined emails

Enhancement JIRA: CDP-6145

Keywords

Auto Decline Email Notification , KBA , LOD-SF-MEN-EML , Emails and Notifications , How To

Product

SAP SuccessFactors HCM Core all versions