SAP Knowledge Base Article - Public

2720603 - RMK candidate password reset issues - Recruiting Marketing

Symptom

Common issues when having the candidate RMK password reset and how to resolve them.

Environment

SuccessFactors Recruiting Marketing - All versions

Reproducing the Issue

  1. Access the client RMK website;
  2. Go to the account creation/login page;
  3. Click "Forgot Password"?
  4. No email will be received

Cause

No RMK account created

Resolution

We have seen scenarios where the candidate started the application process straight from the RCM page, creating only an RCM account. If after that RCM account creation, the candidate forgets his/her password, the password reset request must be performed in the client RCM external page, not RMK, as RMK has never been part of the process. If the client, instead, decides to have a "new" account created in RMK using the same email once used in RCM, they will fall into the process mentioned in this article.

See Also

2392666 - Candidates unable to apply to jobs due to Account Verification / Synchronization – Recruiting Marketing

Keywords

RMK password reset Recruiting Marketing password reset Password reset issues , KBA , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Recruiting all versions