SAP Knowledge Base Article - Public

2720452 - Candidates redirected to home page when clicking on View Profile - Recruiting Marketing

Symptom

Candidates are redirected to career site homepage when they click "View Profile".

Environment

SAP successFactors Recruiting Marketing (RMK)

Reproducing the Issue

Go to the career site RMK and click View Profile. It's not going to the login page or profile but it stays on the home page of the career site.

Cause

The CAS set-up has not been done properly. Enable Candidate Account Simplification is not checked in Provisioning / Company Settings.

Resolution

Check Enable Candidate Account Simplification in Provisioning / Company Settings.

There are mainly 2 settings to check for the CAS. The one in provisioning as mentioned above, and the one in Command Center / Site / SiteSetup / SSO / Candidate Account Simplification. Both should be checked.

Keywords

Recruiting Marketing, CAS, Candidate Account Simplification, Candidates, View profile, Home page , KBA , LOD-SF-RMK-INT , Integrations with RCM, SSO, MOB, ONB etc , Problem

Product

SAP SuccessFactors Recruiting all versions