SAP Knowledge Base Article - Public

2720155 - The Trashcan icon is Not Visible in The Hierarchy Tab of The Opportunity TI

Symptom

In the Hierarchy tab of the Opportunity BO, the trashcan icon is not vivible to delete Opportunity ID.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunities view.
  3. Open the Opportunity ABC (ABC represents the Opportunity ID).
  4. Go to the Hierachy tab.
  5. The Action column is added but the trashcan icon is not visible to delete the Opportunity.

Cause

The reason the trashcan icon is not visible is because you have only one Opportunity which is the main assigned in the Hierarchy tab.  The system will not allow you to delete the main Opportunity directly from the object as you have it open.

Resolution

The icon will appear as soon as you add the second Opportunity. This is the expected system behaviour.

Keywords

KBA , trashcan icon , opportunity , sales , hierachy , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP C4C CORE all versions ; SAP Cloud for Customer all versions