SAP Knowledge Base Article - Public

2720090 - Sales Quote Status Does Not Change to Completed

Symptom

You have a sales quote in your SAP Cloud for Customer (C4C) system, the quote is fully referenced (as described in KBA 2540377), but the status is still Open in C4C.

Environment

  • SAP Cloud for Customer
  • SAP ERP

Reproducing the Issue

Prerequisites: you have a working integration scenario using interface CustomerOrderReplicationIn.

  1. Go to the Sales work center.
  2. Navigate to the Sales Quotes view.
  3. Open the respective sales quote. Observe the status of the quote in the header, it is still Open.

Cause

The completion status of sales quotes in C4C is completely taken over from the configuration in ERP, from 'Overall Status' (VBUK-GBSTK) of the ERP quote.

quote_status.png

Resolution

You need to change the 'Overall Status' to Completed and then the status of the C4C quote should be changed to Completed as well.

Keywords

sales quotes, status, open, completed , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer all versions