SAP Knowledge Base Article - Public

2720032 - Problem (Configuration) - Receiving Error: 'Your Session has Timed Out' - Onboarding [Panels]

Symptom

  • New Employee Step cannot be completed
  • A panel shows corrupted image
  • Onboarding sessions is expired
  • Your Session has Timed Out
  • You have been idle too long, and your session has expired. You will need to log in again to complete your work. Click here to log into the system.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. A new hire accessed Onboarding via paperwork link in e-mail or Employee Portal
  2. New hire encountered a panel with a corrupted image

    screenshot0049_ 04152019033836.png

  3. When new hire clicked the Next button, current session is timed out with a message "Your Session has Timed Out."

    screenshot0050_ 04152019033902.png

Cause

Link inserted in the affected panel with corrupted image came from Logo Collection under Settings of Onboarding.

Resolution

For Live Customer(s), Implementation Partner(s) and Consultant(s)

Correct the affected panel and learn how to properly insert an image on a custom panel, see KBA 2365160

 

For SAP SuccessFactors Cloud Product Support

Please use the instruction manual on how to proceed, in the internal note

See Also

Other Reasons of Session Timeout

 

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Keywords

SAP SuccessFactors, Success Factors, SF, Logo, Time Out, Idle, Onboarding, ONB, image hosting, picture, logo , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem

Product

SAP SuccessFactors Onboarding all versions