SAP Knowledge Base Article - Public

2720032 - Session Timeout During Onboarding Process

Symptom

When moving a candidate normally through the Onboarding process, a candidate sees the below page:

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Environment

  • SAP SuccessFactors HCM Cloud 
  • SuccessFactors Onboarding

Cause

The issue may be the result of an improperly sized logo. Be aware of the following error in Settings > Logo Collection > Edit:

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Resolution

  • Modify the Logo Type to FormTitle or Notification
  • Resize the logo to the required dimensions mentioned in the logo type

See Also

KBA 2396027 - Getting Session Timeout session on Onboarding or Employee Portal - Onboarding

Keywords

SuccessFactors , Success Factors , SF , Logo , Time Out , Idle , Onboarding , ONB , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors HCM Core 1808 ; SAP SuccessFactors Onboarding all versions