SAP Knowledge Base Article - Public

2719830 - Custom Tile option not available under Configure Business Rules


Per b1811 release, customer would like to use the feature the associate business rules to create a custom tile.


SAP SuccessFactors Platform / BizX

Reproducing the Issue

  1. Customer is following the instructions contained here: 2725487 - Custom Tiles Based on Business Rules
  2. User goes to Admin Center > Configure Business Rules > Create New
  3. Under Rule Scenarios, there is no option for Custom Tile


Customers don't have Onboarding 2.0 enabled in their instances.


Customer needs to have Onboarding 2.0 enabled to use this feature. Currently, rule-based custom tiles are only supported for customers who have this feature enabled. Please contact your Partner or Customer Support to verify if your instance has Onboarding 2.0 enabled and ask to enable it.

How to check if the instance has Onboarding 2.0?

You can check if customer has this option enabled by going to Provisioning > Company Settings, and search for "DO NOT USE - FOR ROE". This option needs to be enabled to have Onboarding 2.0

See Also

 2595624 - Information - Onboarding 2.0 - Onboarding [Simplify]


custom tile, configure business rules , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , Problem


SAP SuccessFactors HCM Suite all versions


Onboarding feature provisioning.png