SAP Knowledge Base Article - Public

2719726 - Exception Error while saving Edit Enrollment: fingerprint=cd0dd0da76a745e3ce9c96b9225a378b427cac4e

Symptom

An exception has been created to enable editing of an enrollment. But the system throws an application error when saving the enrollment after edit.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SuccessFactors Employee Central: Global Benefits

Reproducing the Issue

  1. Create an exception for edit of enrollment.
    Exception-EditOfEnrollment.jpg
  2. Make sure that the enrollment period for the benefit is in past.
  3. Now search for an employee who has already enrolled for the benefit.
  4. You will have Edit option for the benefit. Edit it and change some data.
  5. Save it to get the application error.

Cause

Currently, edit of enrollment for benefit of type Reimbursement is not supported if a claim already exists for the subject user for the benefit in question. The behavior is same even when trying to edit an existing enrollment for a Reimbursement through exceptions.

Resolution

Don't create an exception for Edit of Enrollment of a Reimbursement type benefit when a claim exists for the user. As a work-around, the existing enrollment should be deleted and then an exception can be created for Enrollment for the user and benefit.

Keywords

Enrolment, Message key is null, Claim, Reimbursement , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors HCM Core all versions