An exception has been created to enable editing of an enrollment. But the system throws an application error when saving the enrollment after edit.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SuccessFactors Employee Central: Global Benefits
Reproducing the Issue
Create an exception for edit of enrollment.
Make sure that the enrollment period for the benefit is in past.
- Now search for an employee who has already enrolled for the benefit.
- You will have Edit option for the benefit. Edit it and change some data.
- Save it to get the application error.
Currently, edit of enrollment for benefit of type Reimbursement is not supported if a claim already exists for the subject user for the benefit in question. The behavior is same even when trying to edit an existing enrollment for a Reimbursement through exceptions.
Don't create an exception for Edit of Enrollment of a Reimbursement type benefit when a claim exists for the user. As a work-around, the existing enrollment should be deleted and then an exception can be created for Enrollment for the user and benefit.
Enrolment, Message key is null, Claim, Reimbursement , KBA , LOD-SF-EC-GBF , Global Benefits , Problem