SAP Knowledge Base Article - Public

2719682 - The International Version Window cannot be Closed by clicking X

Symptom

You try to close the International Version window by clicking X but the window is not closed.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open an account.
  4. Click Actions > International Version.
  5. Click the X to close the window.

Result: The window is not closed.

Cause

The international address version pop-up screen can only be closed by clicking OK. We don't offer a cancel/revert functionality in this pop-up screen.

X normally cancels what you previously added to a screen. However, as cancel isn't supported here, developers took care that X doesn't close the pop-up window.

Resolution

At the moment, it is not possible to hide the X button. Please, close the window by clicking OK.

Keywords

international version, customers, accounts, close, x button , KBA , LOD-CRM-ACC-360 , Account 360 , Problem

Product

SAP Cloud for Customer 1811