SAP Knowledge Base Article - Public

2719682 - The International Version Window cannot be Closed by clicking X


You try to close the International Version window by clicking X but the window is not closed.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open an account.
  4. Click Actions > International Version.
  5. Click the X to close the window.

Result: The window is not closed.


The international address version pop-up screen can only be closed by clicking OK. We don't offer a cancel/revert functionality in this pop-up screen.

X normally cancels what you previously added to a screen. However, as cancel isn't supported here, developers took care that X doesn't close the pop-up window.


At the moment, it is not possible to hide the X button. Please, close the window by clicking OK.


international version, customers, accounts, close, x button , KBA , LOD-CRM-ACC-360 , Account 360 , Problem


SAP Cloud for Customer add-ins 1811