SAP Knowledge Base Article - Public

2719436 - In the Global Search the Ticket's Category Description is not Working

Symptom

In the global search the ticket's category description is showing wrong value or no result.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Logon in the system.
  2. In the global search, enter value XYZ1 (where XYZ1 is the ticket id).

You can see in the search result of ticket XYZ1, for the field name category it is showing wrong description .

Cause

Currently category description in an enterprise search was not enabled for tickets.

Resolution

This is resolve with 1902 release.

Keywords

Global Search , Ticket Category , KBA , wrong category description , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer 1808 ; SAP Cloud for Customer 1811