SAP Knowledge Base Article - Public

2719199 - Unable to retrieve the external data due to: (HTTP 503) 4_Cannot open tunnel with id account:/// in SAP Analytics Cloud

Symptom

The following error appears when trying to import or export data into SAP Analytics Cloud (SAC):

  • sap.fpa.services.resource.dm

    Unable to retrieve the external data due to: (HTTP 503) 4_Cannot open tunnel with id account:///

    sap.fpa.services.resource.dm

    Unable to retrieve the external data due to: 4_{"packageId":"sap.fpa.services.resource.dm","objectName":"message_dm","messageId":"SERVICE_NOT_RETRIEVED","args":["(HTTP 503) 
    4_Cannot open tunnel with id account:///"],"message":"Unable to retrieve the external data due to: (HTTP 503) 4_Cannot open tunnel with id account:///","stack":"Exception@/sap/fpa/services/core/system/Exception.xsjslib:120\nExceptionServiceProxy
    @/sap/fpa/services/dm/ServiceProxy.xsjslib:595\nServiceProxy.prototype._reconstructExecuteServiceResult
    @/sap/fpa/services/dm/ServiceProxy.xsjslib:1112\nServiceProxy.prototype._executeServiceAndReconstructResult
    @/sap/fpa/services/dm/ServiceProxy.xsjslib:941\nServiceProxy.prototype._executeServiceInternal@/sap/fpa/services/dm/ServiceProxy.xsjslib:1001\nServiceProxy.prototype.executeService
    @/sap/fpa/services/dm/ServiceProxy.xsjslib:822\nCloudConnector.prototype._addAuthorizationHeaderAndExecute@/sap/fpa/services/dm/CloudConnector.xsjslib:248\nCloudConnector.prototype.execute
    @/sap/fpa/services/dm/CloudConnector.xsjslib:213\nBPC10Service.prototype.getCubeSetList@/sap/fpa/services/dm/bpc/BPC10Service.xsjslib:71\nDataIntegration.prototype.getCubeSetList
    @/sap/fpa/services/dm/bpc/DataIntegration.xsjslib:63\nRestDataIntegration.prototype.doPost@/sap/fpa/services/dm/RestDataIntegration.xsjslib:201\nhandleRequest
    @/sap/fpa/services/GetResponse.xsjs:287\n@/sap/fpa/services/GetResponse.xsjs:336\n","bUIMessage":false,"bWarning":false,"bpcRequestStatusCode":503}

Environment

  • SAP Analytics Cloud 2018.19.3

Cause

SAP Cloud Connector needs to be restarted.

Resolution

Restart the SAP Cloud Connector by following the steps in article 2485510 - How to start/stop/restart SAP Cloud Platform Cloud Connector.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0