SAP Knowledge Base Article - Public

2718954 - The User Cannot Add the Same Product Twice on Sales Order Creation Using Add Product

Symptom

The user cannot add the same product twice on Sales Order creation using Add Product.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Orders work view.
  3. Click on New.
  4. On the Sales Order creation screen, click on Add Products.
  5. Select the Product ABC on the value selection (ABC represents the product description).
  6. Select the Product ABC once again.

The product ABC will be add only once.

Cause

Since 1811 a new feature on Add Product was implemented where the value selection works to add a new product and as a search bar. When you try to add a product that have been already added to the Sales Order, the system will select the line which this product is maintained, instead of adding the same product once again.

Resolution

This is the expected system behavior. In order to add the same product twice, the user can use the Multiple UoM feature, which allows the user adds the same products with different units of measure.

Also, the user can add the same products twice after Sales Order creation. The user could go to the Products facet and create new entries for products as required. It is described on the steps below:

  1. Go to the Sales work center.
  2. Go to the Sales Orders work view.
  3. Create a new Sales Order.
  4. Click on Save and Open.
  5. Go to the Products facet.
  6. Click on Add.
  7. Select the Product ABC under Product field.
  8. Click on Add and New.
  9. Select the Product ABC under Product field once.
  10. Click on Add.
  11. The Product ABC will be included twice in different lines.

If you need to be able to add the same product twice in the sales order creation via the value help contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.


You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html. You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer.

See Also

  • 2719804 - How To Add Same Product More Than Once To Sales Order
  • 2546069 - You Cannot Add Products To Sales Orders After Adapting The Screen

Keywords

Sales Orders, Products, Add, Twice. , KBA , LOD-LE-CQP-CO , Lean Sales Orders , How To

Product

SAP Cloud for Customer 1811 ; SAP Cloud for Customer 1902