SAP Knowledge Base Article - Public

2718783 - All day events in SAP Jam spanning over 2 days for some users

Symptom

  • A user creates an all day event in SAP Jam. 
  • However for users in other timezones the events spans over 2 days.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Jam

Reproducing the Issue

  1. In SAP Jam click 'Events' 
  2. Click 'Create':

create.jpg

3. Click 'All Day':

all day.jpg

Cause

All day events are specific to the time zone from which they are created. Therefore, depending on a viewer’s time zone, the event may show up as spanning over two days.

For example, an all-day event created for Nov 14th in GMT zone shows up as spanning over Nov 13th and Nov 14th in SAP Jam Calendar for a user in time zones behind GMT:

jam all day.jpg

Resolution

  • For users in different time zones the event will be split over 2 days. 
  • To avoid confusion for users, in differnet time zones, the creator of the event can add

Add a note in event stating the timezone of the event and that if a user is in a different timezone that the event will appear over 2 days-

note.jpg

Keywords

allday, "all-day", "multiple days", timezone, timezones, "split days" , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-CNT , Content & File Sharing/Upload , Problem

Product

SAP Jam Collaboration all versions